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Support Services for Warranty and Paid Support

Serviceexample

Warranty (free)

Contractual support (fee-based)

Response time for a support case (actual fault rectification can take longer)

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2 working days

Support time for a product

Germany: 1 year; otherwise: 30 days

lifetime of the product (current release only)

Correction1 or workaround for a fault

included, if legally required

included

Modifications for a newer version of an operating system platform not fully compatible with the previous one1.

Windows 8 requires modifications to programs that ran on Windows 7.

not included

included

Modifications for major release of a language binding not fully compatible with the previous one1.

PHP 7 requires modification of the PDFlib language binding for PHP 5

not included

included

Modifications for the maintenance release of a language binding that is not the current version but was supported in the past and the maintenance release of the language is not fully compatible with the previous one1.

PHP 5.4.1 requires modification of the PDFlib language binding for PHP 5.4.0, although PHP 5.5 is already supported

not included

included

Update to the current maintenance release of the licensed product

Update from PDFlib 9.0.1 to PDFlib 9.0.2

at list price for maintenance release updates

free

Update to the current major release of the licensed productUpdate from PDFlib 8 to PDFlib 9at list price for major release updatesfree

Information on release of new major or maintenance releases

-by email

Upgrade to current maintenance release of a higher-quality product of the same major release at the upgrade list price

Migration from PDFlib 9 to PDFlib+PDI 9

available within 1 year of the next major release

available for the lifetime of the product

Purchase of additional licenses of the licensed product at the list price

Licensee uses PDFlib 8 and requires further licenses for this release, although PDFlib 9 is already available.

available within 1 year of the next major release

available for the lifetime of the product

1.Implemented by a maintenance release for all licensed platforms and the pertinent language binding used.