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PDFlib GmbH Support

For the convenience of our customers we offer support contracts, which help you to make the best out of your PDFlib products and to protect your investment.

Benefits of Support

The owner of an active support contract benefits from several advantages:

The support contract guarantees technical support and

the privilege of short response times.

All minor updates (maintainance releases) are included.

All major updates are free (as long as they are released and requested within the time frame of an active support contract).

To protect your investment support also ensures that the download of the licensed product will be available until the end of the product's lifetime.

Only support customers may purchase upgrades and additional versions of older product versions until the end of the product's lifetime.

Paid support is the insurance for PDFlib GmbH products: if there’s a problem, we will take care of it.

For further details please also see this overview of our support services. Terms associated with our support policy are explained here. Additionally you may refer to our General License and Support Conditions.

How to buy Support

We offer support contracts for our products on an annual basis:

The support fee is 20% of the license fee per year.

Support contracts can be bought in combination with new licenses, updates and upgrades.

To purchase support just tick the relevant boxes in the Support section within our purchase orders when ordering the product.

For further questions you can also contact us at sales@pdflib.com.

How to renew Support

After the initial one-year term of a support agreement customers can optionally renew the support:

Automatical renewal: If you opted for automatical renewal, we will automatically send a renewal invoice each year at the expiration date.

Manual renewal: We remind our customers ca. 4 weeks before the contract expires, so they can renew their support in time before the expiration date.

The fee for one year support renewal is 20% of the list price of the current maintenance release of the licensed product at the time of renewal.

For all details on support renewal see the PDFlib GmbH License Guide.