Support Services for Warranty and Paid Support
Service | example | Warranty (free) | Contractual support (fee-based) |
Response time for a support case (actual fault rectification may take longer) | undefined | 2 business days | |
End of support: Support for a product is no longer available | Germany: 1 year; otherwise: 30 days | lifetime of the product | |
Correction1 or workaround for a fault | in so far as required by law | yes | |
Modifications for a newer version of an operating system platform not fully compatible with the previous one1. | Windows Vista requires modifications to programs running under Windows XP. | voluntary | yes |
Modifications for a newer version of a language binding not fully compatible with the previous one1. | PHP 5 requires modification of the PDFlib language binding for PHP 4 | voluntary | yes |
Modifications for the corrected version of a language binding that is not the current version but was supported in the past and the corrected version of the language is not fully compatible with the previous one1. | PHP 5.1.1 requires modification of the PDFlib language binding for PHP 5.1.0, although PHP 5.2 is already supported | voluntary | yes |
License to use the current maintenance release of the licensed product | Migration from PDFlib 7.0.3 to PDFlib 7.0.4 | voluntary | free |
Availability (download) of the licensed product |
| up to availability of the next major release | lifetime of the product |
Availability (download) of the latest maintenance release of the licensed product | up to availability of the next major release | lifetime of the product | |
Update to the current main version of the licensed product | Migration from PDFlib 7 to PDFlib 8 | at the update list price | free |
Information on availability of new maintenance or major releases | - | ||
Upgrade to current maintenance release of a higher-quality product of the same major release at the upgrade list price | Migration from PDFlib 8 to PDFlib+PDI 8 | 1 year after availability of the next major release | lifetime of the product |
Purchase of additional licenses of the licensed product at the list price | Customer uses PDFlib 7 and requires further licenses for this version, although PDFlib 8 is already available. | 1 year after availability of the next major release | lifetime of the product |
1.Implemented by a maintenance release for all licensed platforms and the pertinent language binding used. | |||