For the convenience of our customers we offer support contracts, which help you to make the best out of your PDFlib products and to protect your investment.
The owner of an active support contract benefits from several advantages:
The support contracts guarantees technical support and
the privilege of short response times.
All minor updates (maintainance releases) are included.
All major updates are free (as long as they are released and requested within the time frame of an active support contract).
To protect your investment support also ensures that the download of the licensed product will be available until the end of the product's lifetime.
Only support customers may purchase upgrades and additional versions of older product versions until the end of the product's lifetime.
Paid support is the insurance for PDFlib GmbH products: if there’s a problem, we will take care of it.
For further details please also see this overview of our support services. Terms associated with our support policy are explained here. Additionally you may refer to our General License and Support Conditions.
We offer support contracts for our products on an annual basis:
The support fee is 18% or 20% of the license fee per year (depending on the product).
Support contracts can be bought in combination with new licenses, updates and upgrades.
Optionally the support can be renewed automatically each year.
Otherwise we remind our customers before the contract expires, so they can renew their support in time.